Robotic Process Automation use cases in Supply Chain Management

Supply Chain Management:

Supply Chain Management (SCM) is a management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods from point of origin to point of consumption.

Example: Transport and goods, e-commerce etc.

1.       Order processing and payments:

a.       Business Process: Customers place orders online, they select their desired products, enter their payment information, and receive order and shipping confirmations — all of which happens electronically. And tracking the changes in company’s database.

b.      Problem: Behind the scenes, however, many companies still depend on manual labor and paper documents to execute these transactions that accompany processing an order. This can include manually entering customer information into the company’s database, processing payments, and sending out email confirmations and order updates.

c.       RPA Usage: By automating back office tasks, RPA has the ability to reduce the need for this manual work.

2.       Automation of emails:

a.       Business Process: Maintaining regular communication between manufacturers, suppliers, transportation service providers, and customers.

b.      Problem: Effective communication within the supply chain is essential. When a shipment is delayed or an order cannot be fulfilled, as well as when orders are successfully processed and shipped, it’s important to ensure open communication between all individuals and companies to build credibility and trust.

c.       RPA Usage: RPA can be used to automate this communication, automatically triggering an email or text when an order is processed, shipped, or delayed.

3.       Procurement and inventory management processes:

a.       Business Process: Ensure the manufacturer has enough products to serve the demand.

b.      Problem: Manufacturers and suppliers need to be able to carefully monitor their inventory levels in order to ensure they have enough products and serviceable to meet demands.

c.      RPA Usage: Software robots can monitor inventory, generate notifications when levels are low, and reorder products when levels go below a set threshold. In addition, real-time reporting provided by RPA can be used to determine optimal inventory levels based on previous needs and modify levels based on patterns in demand. 

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